Join Rise Be Part-Time Warmline Operator

Location: Rocky Hill, CT
Employment Type: Part-Time
Company: Advocacy Unlimited- Join Rise Be

The Warmline is a phone-based peer support line for young adults seeking resources as they navigate challenges and figure out who they are. The position of JRB Part-Time Young Adult Warmline Operator is responsible for answering phone calls, providing peer support, and community outreach. Warmline serves as a job readiness-training program that extends for up to two years from the date of hire. To learn more about JRB and the warmline please visit To apply for this position follow the link below.

PART-TIME NON-EXEMPT INTERIM EMPLOYMENT: Up to 24 Hours of Regularly Scheduled Hours per Week Weekday, Evening, and Weekend Shifts Available | $15.69 per Hour | Professional Development | Weekly Supervision 180-Day Review | Reports To: JRB Program Manager


  • Answer calls
  • Provide active listening and mutual support to people calling the Warmline
  • Offer referrals and information on community resources to callers
  • Complete and submit an online call log for each call answered
  • Attend Warmline staff meetings
  • Attend weekly supervision
  • Attend Monthly YAS Statewide Advisory Board Meetings
  • Contribute to digital outreach as defined in the social media guidelines
  • Carry out marketing through phone calls and emails to community groups
  • Updating community contact lists
  • Other duties as assigned


  • Person-centered, creative, flexible, trauma, and culturally sensitive
  • Ability to work both independently and as a member of a team.
  • Basic understanding of Microsoft Office
  • Exceptional group facilitation skills
  • Excellent communication skills, both written and verbal
  • Engagement with current social media platforms
  • Must have a clean driving record, up-to-date Motor Vehicle Insurance, and Driver’s License
  • Access to a reliable vehicle for statewide travel

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